Privacy Policy
Last updated: October 2026
This policy explains how CiciVPN handles data when providing cross-border network acceleration subscriptions. It applies to this website, the user panel, and related services. Third-party payment pages have separate privacy rules; please review them before proceeding.
Account and Order Data
No email address is required to create an account; a username and password are sufficient. An email address is not required to activate the service. If you voluntarily provide an email address or other contact information in a support ticket, this service will use it only to handle that request and will not make it an additional signup requirement.
Account identifiers, authentication information, subscription status, and data usage are used to verify identity, deliver subscriptions, and calculate allowances. Order records include the selected plan, amount, payment status, and transaction reference, and are used to confirm payment, process refunds, and resolve transaction disputes. Support ticket content helps us understand and address issues. Do not submit your account password or full subscription credentials.
No-Logs Policy
CiciVPN does not record which websites users visit, store browsing history or browsing content, keep lists of destination addresses linked to accounts, or retain connection logs that could be used to reconstruct an individual's online activity. Subscription usage calculations and records of browsing activity serve different purposes.
While a connection is active, temporary session information needed to route traffic is processed in memory. Once the session ends, this information is not retained as a history of user connections. Account-level data usage summaries are used to calculate allowances and do not include details of websites visited. Website analytics and support troubleshooting information are not records of browsing over network routes and are not used to reconstruct individual browsing activity.
Analytics and Local Storage
This website measures page visits and entry-point clicks to understand whether content is easy to find and user panel links are working properly. Analytics are limited to interactions on this website and necessary browser, device, and referral information. They do not extend to the content of other websites accessed through international routes.
Cookies and local storage are used to maintain sessions and save login credentials and interface preferences such as language. Analytics may also use browser identifiers to associate visits within this website. You can restrict cookies or clear site data in your browser settings. After clearing data, you may need to log in again, and some preferences may return to their defaults; this does not automatically delete account or order records on the server. Log out after using a shared device.
Third-Party Payments and Data Sharing
Payments are supported through Alipay / WeChat Pay / USDT. Payment processing is handled by the relevant third-party payment service or transaction network, which may collect the information needed for payment under its own rules. CiciVPN receives transaction references, amounts, and outcomes needed to verify orders. Do not submit payment account passwords in support tickets.
Relevant transaction information is used only as necessary to verify orders or process refunds. Where a legally valid data request applies, existing information is handled only as required and to the necessary extent. This policy's explanation of our data practices does not replace the policies of third-party payment services.
Data Retention and Deletion Requests
Account and subscription information is retained for as long as needed to provide the service. Order information is retained for as long as needed for settlement, refunds, dispute resolution, and applicable legal obligations. Support tickets and analytics are kept only for the period needed for their respective purposes, then deleted or de-identified. This policy does not set a universal retention period that has not been confirmed.
To access, correct, or delete information related to your account, log in to the user panel and describe the scope of your request through the support ticket portal. This service will verify account ownership before handling requests that can be fulfilled. Information related to incomplete transactions or required by law may not be deleted at the same time; we will explain the reasons and scope when processing your request. Deletion may affect login, subscription delivery, and access to past orders. Clearing browser data is not a substitute for submitting a request.
Policy Updates and Feedback
If data uses, service processes, or applicable requirements change, this service will publish revisions on this page and update the last-updated month at the top. Significant changes to data handling will be announced through this website or the user panel. Please review the updates before using the relevant features.
If you have questions about data use, retention, or the outcome of a request, you can follow up through a user panel support ticket. For rules on subscription delivery and refunds, also see the Terms of Service. This policy focuses on how personal data is handled.